Shipping policy

Shipping Policy

 

Order Processing

Orders are typically processed within 1–3 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

 

Delivery Times

Standard delivery within the UK typically takes 3–7 business days. Delivery times may vary depending on your location and any external factors beyond our control, such as courier delays.

 

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable free shipping thresholds will be displayed at checkout.

 

International Shipping

If we offer international shipping, delivery times and costs will vary by destination and will be shown at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

 

Delayed or Lost Orders

If your order has not arrived within the expected timeframe, please contact us at hello@hartwell.shop so we can investigate with the courier.

 

Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.

 

Contact Us

For any shipping questions, please contact us at hello@hartwell.shop.